Student Clinic Booking Information and Cancellation Policy

Student Clinic Appointments - Terms and Conditions

Our appointments take place in our multi-bed student clinic, where treatments are administered within a curtained cubicle. Your treatment will be performed by a student practitioner, who may be male or female*. A fully qualified supervisor or clinician, who may also be male or female*, may enter your cubicle to confirm the diagnosis. On rare occasions, there may be one or two additional students present within your cubicle on clinical observation days, and they also may be male or female*

*Please Note: Patients may request either a male or female student practitioner; however, we cannot ever guarantee that this request will be fulfilled. Consequently, all patients must agree to being treated/observed by either a male or female student practitioner, supervisor, clinician, or observation student/s.

*Please Note:

Our Student Clinic is located on the 2nd floor, and there is no passenger lift in our building.

For your safety, appointments are managed to allow for the sanitisation of treatment cubicles between patients.

Fees: The cost of each treatment is £25.00.

Appointment Duration:

· The initial consultation appointment will last approximately 90-120 minutes.

· Follow-up appointments will last approximately 60-90 minutes.

Clothing and Modesty During Treatment: Acupuncture treatments often require patients to remove or loosen certain items of clothing, to enable treatment. Your modesty will be preserved at all times with the use of screens while changing, and only the area being treated will be exposed.

Tui Na treatments are typically performed with patients fully clothed. However, ancillary treatments such as Gua Sha or Cupping may involve the removal or loosening of clothing as needed.

Please note that the Student Clinic does not provide towels to cover patients during treatment. We use disposable paper couch rolls. If you prefer more coverage, you are welcome to bring your own towel, shawl, or pashmina for use during your treatment.

Appointment Bookings - Number of Appointments Per Patient:

Patients are welcome to book weekly appointments from now until July 2025, subject to availability.
Each patient may book a maximum of 8 appointments with the same student practitioner. After 8 sessions, patients will be transferred to a different student practitioner to ensure that our students gain experience treating a wide variety of patients and conditions.

Cancellation Policy:

We require a minimum of 48 hours' notice for cancellations.

If you need to cancel or reschedule, please log into your account, and make the necessary changes as soon as possible.

If you cancel 48 hours or more in advance, you will receive a refund.

If cancellation occurs less than 48 hours before the scheduled appointment, the full amount will be charged as a cancellation fee.

If you fail to attend your appointment, which is termed as a ‘No-Show’ patient, the full amount will be charged as a cancellation fee.